December 24, 2018
It’s the holidays, and last week Orion discussed borrowers who were waiting… on rates, on property values, on whatever. Once they decide to buy, however, Orion has plenty of great programs. Borrowers who are cared for by one of our experienced brokers know that rates are important but there is more to consider. Your client doesn’t want to bargain hunt for a mortgage professional, and there is plenty of “stuff” on the radio or internet with outlandish claims. Some homebuyers report they didn’t feel as if they were a priority and many felt the process was stressful.
No matter what your client’s experience or expectations may be, Orion’s AEs stress communication and transparency: they are paramount to having a good experience for your clients. Our broker’s borrowers have done their research and asked friends, family and their social network for recommendations. Finding someone they trust who can guide them through the process with confidence is key to a successful and low-stress home buying journey.
Buying a home is challenging enough without the hassle of preventable surprises. Lack of information and clarity from the get-go will cause confusion and stress. A good broker will take time to walk their client through the process as it begins with clear expectations for timing and the steps that will follow.
Brokers know that the typical loan process can take more than 40 days after the application is submitted. Consistent communication from your Orion AE will help reassure you that everything is on track, even if there aren’t any new updates to share, thus reducing some anxiety. Person-to-person communication with your AE and phone calls with borrowers are typically the most popular communication channel followed by email.
When it comes to overall satisfaction with the process, however, accessibility and frequent touch points are even more important than the communication channel itself. Our brokers have access to real-time support and online information and have less risk of unnecessary back-and-forth causing delays. Thus, the benefits of technology. Orion offers brokers a platform that allows consumers to complete their mortgage & purchase processes.