Corporate

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HR Onboarding Specialist

location:

Costa Mesa, CA

Company Mission

Orion Lending is a Nationwide Mortgage Banker, founded by proven industry leaders, who bring a legacy of success and ambition to the Mortgage Banking industry. At the core of our business philosophy is a commitment to extraordinary service, honesty, and clear communication. Our team is comprised of highly seasoned professionals who share Orion Lending's objective to revolutionize our partners' expectations. At Orion Lending, we combine innovative technology, a wide array of products and competitive pricing, to assist our network of originators grow and develop their referral business and clientele.

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Position Summary

The HR Onboarding Specialist is responsible for executing and optimizing core HR operational processes, with a strong focus on onboarding, systems administration, and cross-functional coordination. This role plays a critical part in ensuring a seamless and compliant new hire experience, particularly within Sales space—while maintaining accuracy and efficiency across HR systems and processes.

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Specific Duties and Responsibilities

• Works independently with minimal guidance

• Continuously maintain and manage employee records, ensuring all data is accurately entered and all employee related documents are uploaded and stored digitally in Paycom.

• Frequently prepare HR reports requested by other departments, managers, or as needed by the business.

• Manages the full cycle of onboarding experience – with a focus on Sales, works closely with management throughout the onboarding process and collaborates with other departments to provide upcoming new hires with positive onboarding experience. Including but not limited to, ensuring background checks are completed timely, verifying acceptable I9 documents, completing HR checklists, assigning required learning courses, and communicating with the new hire directly.

• Manages the full cycle of offboarding experience – with a focus on Sales, works closely with management to ensure that Human Resources and the employees have all the information needed to process separation. Including but not limited to, ensuring employees receive an exit interview, separation paperwork which includes last check and PTO. Equipment returns health benefits and works closely with IT to terminate access.

• Manage and maintain general HR questions and inquiries received in the HR or Payroll email inboxes.

• Assist with timecard administration, with HR notifications, documentation, and other administrative duties as it relates to Benefits, Open Enrollment, and Qualifying Life Events.

• Leads or Co-leads small to mid – level HR Projects

• Assist in conducting HR onboarding and benefits orientation for new hires

• Other HR related duties as assigned.

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Preferred Qualifications and Experience

• High School Diploma

• 2–4 years relevant work experience in Human Resources

• Experience in high-volume environments (Sales preferred)

• HRIS experience (Paylocity preferred)

• Strong organizational and communication skills

• Basic knowledge of employment law and state laws

• Microsoft Office proficient (MS Word, Excel, Outlook)

• Detailed oriented, time management, and critical thinking

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Physical and Work Conditions

Standard office environment, equipment, and tasks, including work at a computer terminal. This position requires partial sitting and walking throughout the day. Employees must be open to working overtime to complete assigned tasks.

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Apply Now

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Marketing Coordinator

location:

Remote

Position Summary

The Marketing Coordinator is the first line of support when it comes to Marketing for Sales. This individual is responsible for providing best in class customer service in all facets of their duties. Below you will find a breakdown of their obligations, not including any additional tasks or additional projects that may arise.

Essential Duties and Responsibilities

Include but not limited to the following responsibilities:

· Serves as point of contact forall inbound inquiries to the Marketing Department

· Manage tradeshows/company engagement events

· Acts as a subject matter expert and assists the sales team with navigating the marketing platforms and/or accessing materials as well as providing the necessary onboarding training to Sales

o In this role you will co-manage the current platforms:

· Company Store

· Intranet – Website Updates and Maintenance

· Modex

· NextWave CRM (Creatio)

· STAR Marketing Studio for Brokers (CMS)

· STAR Marketing Studio for AE’s (CMS)

· Webflow – Website Updates and Maintenance

o Data management for this role includes (not limited to):

· DataUpload Assistance

· Transfer Requests

· Automated Email Drips

· Segmentation Lists

· Troubleshooting

· Manage the company's social media presence by writing engaging copy, scheduling and publishing content, monitoring and responding to comments and direct messages, maintaining the content calendar, and ensuring all communications align with brand standards and compliance requirements.

· Training/Facilitation

o Serve as stand in presenter to VP of Marketing and Design and Marketing Team Lead

o Provide Training to Sales on STAR Marketing Studio

o Provide Training to Brokers on STAR Marketing Studio

· Manage Content Updates/Releases

· On-boarding/de-boarding – From adding individuals to platforms, creating business cards to sending the initial Welcome Email

· Works effectively independentlywith limited supervision

· Acts as Project liaison and brings allprojects full circle including the launch.

· Fulfill Marketing/Design Requests from Sales and/or Operations Partners as needed.

· Copywriting – Emails, SMS, PressReleases, Content for Video Series, Newsletters

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PreferredQualifications and Experience

· Bachelor’sDegree in Communications or Marketing or equivalent experience.

· Three-year minimum marketing experience required

· Strong Attention to Detail (a must)

· Experience working in a fast-paced team environment

· Mortgage Experience (a plus)

· Graphic Design Experience (aplus)

· Strong written and verbal interpersonal-communication and business-relationship skills

· Detail oriented with strong organizational and follow-through skills

· The ability to self-start and embrace innovation

· Motivated team player

· Technically Proficient

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Physical and Work Conditions

Standard office environment, equipment, and tasks, including work at a computer terminal. This position requires partial sitting and walking throughout the day. Employee must be open to work overtime to the requirements of the role.

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Apply Now

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STAR Support Specialist

location:

Remote

Position Summary

The STAR Support Specialist serves as the first line of support for resolving external and internal customer questions across Orion Lending's loan origination and pricing systems. This role handles multiple types of inquiries such as Portal navigation, reviewing investor and program guidelines, researching and explaining debt-to-income (DTI)discrepancies between the loan origination system (LOS) and Automated Underwriting System (AUS) findings, and walking users through their transactions as needed. Success in this role requires a comprehensive, working understanding of mortgage lending fundamentals along with strong customer service and communication skills.

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Specific Duties and Responsibilities

• Support new and existing customers with system navigation, features and enhancements

• Serve as the first line of escalation for issue resolution within Orion Lending's systems.

• Maintain a comprehensive, up-to-date understanding of mortgage products, guidelines, and underwriting concepts to provide accurate, timely guidance.

• Provide real-time troubleshooting for internal and external customer-related issues through ticketing, phone calls, and live chat.

• Play an instrumental role in new customer application management andonboarding.

• Follow established escalation paths to route issues to the appropriate internal departments.

• Build and maintain strong working relationships and rapport across the Orion team, including Operations, Sales, and other departments.

• Participate in special projects as needed.

Preferred Qualifications and Experience

• 2+ years of mortgage industry experience required.

• Effective written and oral communication skills.

• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

• Comprehensive understanding of mortgage loan guidelines, DTI calculations, and AUS findings (DU/LPA).

• Passionate about creating and fostering top-notch support practices.

• Strong problem-solving skills with a customer-first mindset.

• Familiarity with loan origination systems (POS/LOS) and pricing engines preferred.

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Physical and Work Conditions

Standard office environment, equipment, and tasks, including work at a computer terminal. This position requires partial sitting and walking throughout the day. Employees must be open to working overtime to complete assigned tasks.

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Apply Now

LET'S STAY CONNECTED!

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Partner With Us

CORPORATE

HR Onboarding Specialist

Marketing Coordinator

STAR Support Specialist

HR Onboarding Specialist

location:

Costa Mesa, CA

Marketing Coordinator

location:

Remote

STAR Support Specialist

location:

Remote

READY TO PUT YOUR CAREER IN HYPERSPEED?
IT’S TIME TO CHOOSE ORION.

STAR Portal Login

Partner With Us

CORPORATE

HR Onboarding Specialist

Marketing Coordinator

STAR Support Specialist

HR Onboarding Specialist

location:

Costa Mesa, CA

Marketing Coordinator

location:

Remote

STAR Support Specialist

location:

Remote

READY TO PUT YOUR CAREER IN HYPERSPEED?IT’S TIME TO CHOOSE ORION.

READY TO PUT YOUR CAREER IN HYPERSPEED?
IT’S TIME TO CHOOSE ORION.